BTEC Level 3 year 2s recently had a successful trip to
Bicester Village Retail Outlet. The purpose of the trip was to complete our
understanding retail Unit 29 on customer service and we thought what better way
to study this than to test the service we received by being mystery shoppers in
a selection of the world’s most exclusive stores.
Armed with our unit criteria, Christmas shopping lists and
list of questions we set out for the day.
Paul on level 3 said, “I found the Bicester Village trip
very informative. It helped me to pass the Assessment.”
Abbie added, “The staff in Bicester Village, were a good
example of how good customer service should be delivered which I was able to
write about in my Assessment.”
All topped off by striking a top deal at Pret a Manger for
18 hot drinks!
Overall, a great day which will be invaluable when we all
come to write up our unit assessments. Real hands-on learning.
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